Puma Group Retail Assistant Store Manager Practice Interview Questions
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Puma Group Retail Assistant Store Manager Practice Interview Questions

Here are some practice interview questions + sample answers for a Retail Assistant Store Manager job interview at Puma Group.

1

PUMA's values are SPEED & SPIRIT, defined by BE DRIVEN, BE VIBRANT, BE TOGETHER, and BE YOU. Can you share an example of how you've demonstrated one or more of these values in a previous retail leadership role?

Answer Guidelines

Candidate should provide a specific example demonstrating one or more of the PUMA values (BE DRIVEN, BE VIBRANT, BE TOGETHER, BE YOU) in a previous retail leadership context. The example should illustrate how the value was applied and the positive outcome.

2

The role requires consistently achieving or exceeding sales and KPI goals. Describe a time you successfully implemented a strategy to significantly improve sales performance or a key metric in your store. What was the strategy and the outcome?

Answer Guidelines

Candidate should describe a specific strategy they implemented to improve sales or a key performance indicator (KPI) in a previous retail role. They must quantify the positive results achieved by the strategy.

3

PUMA aims for consistently high standards of customer experience aligned with our Brand Values. Imagine a customer is unhappy with a product or service. How would you handle this situation to ensure they leave with a positive impression of PUMA?

Answer Guidelines

Candidate should demonstrate empathy, active listening, and problem-solving skills focused on resolving the customer's issue while upholding PUMA's service standards and brand image. The response should aim to turn a negative experience into a positive one.

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