Here are some practice interview questions + sample answers for a IT Support Technician job interview at Xicom Technologies Ltd..
The candidate should describe a situation where they successfully resolved a technical issue for a user, highlighting their problem-solving skills, communication abilities, and the steps they took to reach a solution. The answer should demonstrate a customer-centric approach and a focus on efficient resolution.
The candidate should demonstrate an understanding of data backup principles, including the importance of regular backups, different backup methods (e.g., full, incremental), and disaster recovery planning. They should also be familiar with backup software and hardware solutions.
The candidate should demonstrate knowledge of common security threats, such as malware, phishing, and ransomware, and the security measures that can be implemented to mitigate these threats, such as antivirus software, firewalls, and intrusion detection systems. They should also understand the importance of security awareness training for employees.
